Customer Service & FAQ

Welcome to Hollywood Mega Store Customer Service. Below you will find answers to common questions about orders, shipping, returns, product availability, warehouse pickup, and account access.

Ordering

How do I place an order?

Browse our website, add the products you would like to purchase to your shopping cart, and proceed through checkout. You may place an order as a guest or sign in to your customer account.

Do I need an account to place an order?

No. Guest checkout is available. Creating an account can make it easier to view previous orders, manage addresses, and place future orders.

My Account

Can I change or cancel an order?

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but an order cannot be changed or canceled after it has entered processing or has already shipped.

Order Processing and Shipping

How quickly are orders processed?

Most in-stock orders are processed within one business day. Orders placed on weekends or holidays begin processing on the next business day.

How long does ground delivery take?

Ground delivery generally takes approximately three to five business days after the order has shipped. Delivery times are estimates and may vary by destination, carrier conditions, holidays, and weather.

Why can cardboard standups take longer?

Some cardboard standups and cutouts require additional preparation or production time. These items may take up to ten business days before shipment, although many are completed sooner.

How much is shipping within the United States?

Eligible United States orders receive Economy Flat Rate Shipping for $9.99. Certain oversized, heavy, special-order, or excluded products may have different shipping charges.

Do you ship internationally?

We currently ship to selected international destinations. Available countries and shipping options are shown during checkout.

International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

Do you ship to PO Boxes, APO, or FPO addresses?

We do not currently ship to PO Boxes, APO, or FPO addresses. Please provide a valid street address that can receive carrier deliveries.

How can I track my order?

When your order ships, tracking information is normally sent to the email address used during checkout. Customers with an account may also be able to view order information through the My Account area.

Warehouse Pickup

Can I pick up my order?

Yes. Order pickup is welcome from our Los Angeles warehouse after the order has been placed and you have received confirmation that it is ready.

The warehouse is not a public retail showroom. Please do not arrive for pickup before receiving confirmation.

Returns and Refunds

Can I return an item?

Eligible unused merchandise may be returned in accordance with our return policy. Customers are responsible for return shipping unless the return is due to an error by Hollywood Mega Store.

Are original shipping charges refundable?

No. Original shipping charges are generally nonrefundable.

Is there a restocking fee?

A restocking fee of approximately 10% to 20% may apply depending on the product and its condition. Opened merchandise may be subject to a restocking fee of up to 20%.

Can used merchandise be returned?

Used merchandise is not eligible for a refund.

What should I do if my order arrives damaged or incorrect?

Contact us promptly and include your order number, a description of the problem, and clear photographs when applicable. Keep the merchandise, packaging, and shipping carton until we provide further instructions.

Products and Availability

Are all products always in stock?

Product availability can change. Although we work to keep inventory information accurate, an item may occasionally become unavailable after an order is placed. If this occurs, we will contact you regarding available options.

Do product colors and appearance match the photographs exactly?

We make reasonable efforts to display products accurately. Colors and appearance may vary slightly because of screen settings, manufacturing variations, packaging updates, and photography.

Do you offer quantity or wholesale pricing?

Quantity discounts may be available on eligible products. Contact us with the product number, requested quantity, and desired delivery date so we can review availability and pricing.

Payments

When is my payment charged?

Payment processing depends on the payment method used during checkout. Authorization or payment may occur when the order is placed or processed.

Is payment information stored by Hollywood Mega Store?

Payments may be processed through third-party payment providers. Hollywood Mega Store does not receive or store complete payment-card information in the same form entered during checkout.

Customer Accounts

What can I do from My Account?

Registered customers may be able to review orders, manage saved addresses, update account information, and simplify future checkout.

Sign in to My Account

I forgot my password. What should I do?

Use the “Forgot Your Password?” link on the customer login page. Password reset instructions will be sent to the email address associated with your account.

Contact Customer Service

Please have your order number available when contacting us about an existing order.